Apple deserves some huge props. I took my g5 imac into the Apple Store Oak Brook to get fixed Thursday afternoon and the computer was fixed EOD Friday! On Thursday they told me it would take 7-10 days for me to get my computer back. I was pretty happy with that turnaround but a one day turnaround was incredibly impressive considering they were going to replace potentially up to four different parts. They wound up replacing two parts: the logic board ($732.81) and the power supply ($85.94) tagged with level 2 repair costs ($135.00). My extended warranty covered it all.
I’ve done my fair share of office tech duties and I have seen other manufactures take 7-10 days to look at a machine, then another two weeks to get the parts and another 7-10 days to install the new parts.
for the tech heads:
G5 IMAC SLEEPING PROBLEM
My G5 iMac would fall asleep after about 15 minutes of use. After about 7 minutes following the bootup, the fans would get very loud. The loud imac fans were just about as loud as a window air conditioner. It was unbearable. Then in the next few minutes the iMac would just fall asleep on its own. It didn’t matter what i was doing. The machine would fall asleep on its own even if i wasn’t doing anything on the computer. Then I would try waking it up and i would get about another 2 minutes of work out of it until it would fall asleep on its own again. Then if i tried waking it up again, it would not want to wake up. A force-shut down was necessary.
I did all the common troubleshooting steps. (I’ll detail everything in the comments section if you’re experience the same problem with your G5 iMac.) At one point I completely reformatted the hard drive. Apple phone support had me reset the PMU and move a bunch of preferences. They eventually told me my imac needed one or more of the following replaced: thermal sensor, fans, power supply, inverter.
The interesting thing is that the new logic board is now a different color. It is blue. Previously it was green. I wish i took a before and after picture. Actually, I was able to track down what my imac looked like before the fix and after. See how the “before” has a green logic board and the “after” has a blue logic board.
So if you have a narcoleptic iMac G5, hope you still it covered under the warranty or under AppleCare, cuz it’ll cost $953.75 to fix!